We use Device Groups to logically group different customers equipment.
I am trying to display the Device Group name in the transport email using an Alert Template.
I have tried the following;
Customer:%device_group.name
Customer:%value.device_group
Customer:%device_group.name
I have some questions as none of the above work.
Can I pull string data directly from the DB into the the Alert Template?
Can I write a new placeholder for use in an Alert Template?
Can you offer advice on how to create new Alert Template place holders and what types of information can and can’t be used?
Can any thing that only has a single reference in the DB be used in a placeholder?
What format can I use to reference this information?
Is there a DB table for place holders themselves that needs to be added to?