So let’s say you have a customer, with 100 switches. 100 go down, cause they are doing something and didn’t let us know.
100 devices get the device down alert triggered.
100 tickets get opened. ( yes I know we should have dependancies , but it can be tricky to setup correctly if switches are connected in circle )
now we call the customer, they say blah blah yes we are doing something.
now I have to close 100 tickets.
well, or I could schedule maintenance mode, and then in a perfect world the specific alerts, that I have configured not to match when maintenance mode is activated, would then get cleared, a ‘clear’ notification is sent out to the ticketing system, that then closes all the tickets automatically for me.
I have a script that does this, by implanting ‘maintenance’ into description or purpose field, then in the alert I have a check that the alert is not going to match devices with that string in the purpose field. This does the trick.
But I think this could be a radio button per alert, that I could then set to be cleared or no longer match the condition in the alert if devices are set into maintenance mode. So simply devices in maintenance mode do no longer match the alert, so the alert gets cleared, sending notification the the ticketing system to close the tickets. Everyone happy, and I would not have to teach people how to use some script I made to do this manually.