Error creating new service template

Bruno-adi · 18 February 2021 11:50

Hello everybody.

I have installed Librenms for a few days and I am very happy with it, thank you very much.

I cannot create a new template service, I still have an application error.
I have tested several combinations but nothing seems to work.

Here is my configuration
Version 21.2.0-1-g01019cfc0 - Tue Feb 16 2021 06:45:56 GMT+0100
Database Schema 2021_02_09_084318_remove_perf_times (199)
Web Server nginx/1.14.2
PHP 7.3.19-1~deb10u1
Python 3.7.3
MySQL 10.3.27-MariaDB-0+deb10u1
Laravel 8.27.0
RRDtool 1.7.1

Here is the error

# Whoops, looks like something went wrong. Check your librenms.log.

Check your log for more details. (librenms.log)

If you need additional help, you can find how to get help at https://docs.librenms.org/Support.

Here is the librenms.log

[2021-02-18 12:38:54] production.ERROR: Undefined index: rules {“userId”:1,“exception”:"[object] (ErrorException(code: 0): Undefined index: rules at /opt/librenms/LibreNMS/Alerting/QueryBuilderParser.php:116)`
[stacktrace]
#0 /opt/librenms/LibreNMS/Alerting/QueryBuilderParser.php(116): Illuminate\Foundation\Bootstrap\HandleExceptions->handleError(8, ‘Undefined index…’, ‘/opt/librenms/L…’, 116, Array)
#1 /opt/librenms/LibreNMS/Alerting/QueryBuilderParser.php(100): LibreNMS\Alerting\QueryBuilderParser->findTablesRecursive(Array)
#2 /opt/librenms/LibreNMS/Alerting/QueryBuilderParser.php(375): LibreNMS\Alerting\QueryBuilderParser->getTables()
#3 /opt/librenms/LibreNMS/Alerting/QueryBuilderFluentParser.php(176): LibreNMS\Alerting\QueryBuilderParser->generateGlue()
#4 /opt/librenms/app/Models/ServiceTemplate.php(76): LibreNMS\Alerting\QueryBuilderFluentParser->generateJoins()
#5 /opt/librenms/vendor/laravel/framework/src/Illuminate/Events/Dispatcher.php(392): App\Models\ServiceTemplate::App\Models\{closure}(Object(App\Models\ServiceTemplate))
#6 /opt/librenms/vendor/laravel/framework/src/Illuminate/Events/Dispatcher.php(237): Illuminate\Events\Dispatcher->Illuminate\Events\{closure}(‘eloquent.saving…’, Array)
#7 /opt/librenms/vendor/laravel/framework/src/Illuminate/Events/Dispatcher.php(210): Illuminate\Events\Dispatcher->dispatch(‘eloquent.saving…’, Array, true)
#8 /opt/librenms/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Concerns/HasEvents.php(189): Illuminate\Events\Dispatcher->until(‘eloquent.saving…’, Object(App\Models\ServiceTemplate))
#9 /opt/librenms/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(841): Illuminate\Database\Eloquent\Model->fireModelEvent(‘saving’)
#10 /opt/librenms/app/Http/Controllers/ServiceTemplateController.php(106): Illuminate\Database\Eloquent\Model->save()
#11 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\Http\Controllers\ServiceTemplateController->store(Object(Illuminate\Http\Request))
#12 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(45): Illuminate\Routing\Controller->callAction(‘store’, Array)
#13 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Route.php(254): Illuminate\Routing\ControllerDispatcher->dispatch(Object(Illuminate\Routing\Route), Object(App\Http\Controllers\ServiceTemplateController), ‘store’)
#14 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Route.php(197): Illuminate\Routing\Route->runController()
#15 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(693): Illuminate\Routing\Route->run()
#16 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\Routing\Router->Illuminate\Routing\{closure}(Object(Illuminate\Http\Request))
#17 /opt/librenms/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authorize.php(45): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#18 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Auth\Middleware\Authorize->handle(Object(Illuminate\Http\Request), Object(Closure), ‘create’, ‘App\\Models\\Serv…’)
#19 /opt/librenms/app/Http/Middleware/LoadUserPreferences.php(30): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#20 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\LoadUserPreferences->handle(Object(Illuminate\Http\Request), Object(Closure))
#21 /opt/librenms/app/Http/Middleware/VerifyTwoFactor.php(39): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#22 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\VerifyTwoFactor->handle(Object(Illuminate\Http\Request), Object(Closure))
#23 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#24 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Routing\Middleware\SubstituteBindings->handle(Object(Illuminate\Http\Request), Object(Closure))
#25 /opt/librenms/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(44): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#26 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Auth\Middleware\Authenticate->handle(Object(Illuminate\Http\Request), Object(Closure))
#27 /opt/librenms/app/Http/Middleware/LegacyExternalAuth.php(42): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#28 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\LegacyExternalAuth->handle(Object(Illuminate\Http\Request), Object(Closure))
#29 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/VerifyCsrfToken.php(78): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#30 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\VerifyCsrfToken->handle(Object(Illuminate\Http\Request), Object(Closure))
#31 /opt/librenms/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#32 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\View\Middleware\ShareErrorsFromSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#33 /opt/librenms/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#34 /opt/librenms/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(63): Illuminate\Session\Middleware\StartSession->handleStatefulRequest(Object(Illuminate\Http\Request), Object(Illuminate\Session\Store), Object(Closure))
#35 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Session\Middleware\StartSession->handle(Object(Illuminate\Http\Request), Object(Closure))
#36 /opt/librenms/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#37 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Cookie\Middleware\AddQueuedCookiesToResponse->handle(Object(Illuminate\Http\Request), Object(Closure))
#38 /opt/librenms/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(67): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#39 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Cookie\Middleware\EncryptCookies->handle(Object(Illuminate\Http\Request), Object(Closure))
#40 /opt/librenms/app/Http/Middleware/CheckInstalled.php(61): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#41 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): App\Http\Middleware\CheckInstalled->handle(Object(Illuminate\Http\Request), Object(Closure))
#42 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#43 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(695): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#44 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(670): Illuminate\Routing\Router->runRouteWithinStack(Object(Illuminate\Routing\Route), Object(Illuminate\Http\Request))
#45 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(636): Illuminate\Routing\Router->runRoute(Object(Illuminate\Http\Request), Object(Illuminate\Routing\Route))
#46 /opt/librenms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(625): Illuminate\Routing\Router->dispatchToRoute(Object(Illuminate\Http\Request))
#47 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(166): Illuminate\Routing\Router->dispatch(Object(Illuminate\Http\Request))
#48 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(128): Illuminate\Foundation\Http\Kernel->Illuminate\Foundation\Http\{closure}(Object(Illuminate\Http\Request))
#49 /opt/librenms/vendor/genealabs/laravel-caffeine/src/Http/Middleware/LaravelCaffeineDripMiddleware.php(11): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#50 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): GeneaLabs\LaravelCaffeine\Http\Middleware\LaravelCaffeineDripMiddleware->handle(Object(Illuminate\Http\Request), Object(Closure))
#51 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#52 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#53 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#54 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\TransformsRequest->handle(Object(Illuminate\Http\Request), Object(Closure))
#55 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ValidatePostSize.php(27): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#56 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\ValidatePostSize->handle(Object(Illuminate\Http\Request), Object(Closure))
#57 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(86): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#58 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Illuminate\Foundation\Http\Middleware\PreventRequestsDuringMaintenance->handle(Object(Illuminate\Http\Request), Object(Closure))
#59 /opt/librenms/vendor/fruitcake/laravel-cors/src/HandleCors.php(37): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#60 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Fruitcake\Cors\HandleCors->handle(Object(Illuminate\Http\Request), Object(Closure))
#61 /opt/librenms/vendor/fideloper/proxy/src/TrustProxies.php(57): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#62 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(167): Fideloper\Proxy\TrustProxies->handle(Object(Illuminate\Http\Request), Object(Closure))
#63 /opt/librenms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(103): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}(Object(Illuminate\Http\Request))
#64 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(141): Illuminate\Pipeline\Pipeline->then(Object(Closure))
#65 /opt/librenms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(110): Illuminate\Foundation\Http\Kernel->sendRequestThroughRouter(Object(Illuminate\Http\Request))
#66 /opt/librenms/html/index.php(52): Illuminate\Foundation\Http\Kernel->handle(Object(Illuminate\Http\Request))
#67 {main}
"}

Bruno-adi · 18 February 2021 11:53

====================================
Component | Version
--------- | -------
LibreNMS  | 21.2.0-1-g01019cfc0
DB Schema | 2021_02_09_084318_remove_perf_times (199)
PHP       | 7.3.19-1~deb10u1
Python    | 3.7.3
MySQL     | 10.3.27-MariaDB-0+deb10u1
RRDTool   | 1.7.1
SNMP      | NET-SNMP 5.7.3
====================================

[OK]    Composer Version: 2.0.9
[OK]    Dependencies up-to-date.
[OK]    Database connection successful
[OK]    Database schema correct

and config.php

# Enable the in-built services support (Nagios plugins)
$config['show_services'] = 1;
$config['discover_services'] = true;
$config['discover_services_templates'] = true;
$config['nagios_plugins'] = "/usr/lib/nagios/plugins";
$config['service_poller_enabled'] = true;
$config['service_poller_workers'] = 16;
$config['service_poller_frequency'] = 300;
$config['service_poller_down_retry'] = 5;
$config['service_discovery_enabled'] = true;
$config['service_discovery_workers'] = 16;
$config['service_discovery_frequency'] = 3600;
$config['service_services_enabled'] = true;
$config['service_services_workers'] = 16;
$config['service_services_frequency'] = 60;

Bjorn_Bylander · 23 February 2021 09:37

I’m having the same problem with a newer version:

Component Version

LibreNMS 21.2.0-8-g3d5f4bdad

DB Schema 2021_02_21_203415_location_add_fixed_coordinates_flag (200)

PHP 7.4.3

Python 3.8.5

MySQL 10.3.25-MariaDB-0ubuntu0.20.04.1

RRDTool 1.7.2

SNMP NET-SNMP 5.8

Rick_Huang · 1 March 2021 00:05

Same error

Version 21.2.0-18-g4ae452640 - Sun Feb 28 2021 07:04:42 GMT+0800
Database Schema 2021_02_21_203415_location_add_fixed_coordinates_flag (200)
Web Server Apache/2.4.41 (Ubuntu)
PHP 7.4.3
Python 3.8.5
MySQL 5.7.33
Laravel 8.27.0
RRDtool 1.7.21.7.2

bofh80 · 1 March 2021 01:39

Hi All, thanks for the report, sorry for the delay in responding.
I’m looking into this now, hopefully will have a fix soon.

willhseitz · 3 March 2021 20:01

It may not be related to the “looks like something went wrong” error that others have reported, but I am getting an error when trying to set up a template based on dynamic device rules. It’s showing:

The drules field is required when dtype is dynamic

but the device rules section is populated

Form before saving

Form after

frank42 · 4 March 2021 14:45

I just happened to hit the same bug. Unable to create a Service Template, no matter what I’m entering in the form. It’s always a

“The drules field is required when dtype is dynamic.”

No error in any logfile, though.

bofh80 · 10 March 2021 03:09

Hi Everyone,

github.com/librenms/librenms

Service templates - fix rules

librenms:master ← bofh80:service-template-fix

opened 02:51AM - 07 Mar 21 UTC

bofh80

+8 -12

Please give a short description what your pull request is for DO NOT DELETE T…HE UNDERLYING TEXT #### Please note > Please read this information carefully. You can run `./lnms dev:check` to check your code before submitting. - [x] Have you followed our [code guidelines?](https://docs.librenms.org/Developing/Code-Guidelines/) - [x] If my Pull Request does some changes/fixes/enhancements in the WebUI, I have inserted a screenshot of it. #### Testers If you would like to test this pull request then please run: `./scripts/github-apply <pr_id>`, i.e `./scripts/github-apply 5926` After you are done testing, you can remove the changes with `./scripts/github-remove`. If there are schema changes, you can ask on discord how to revert.

If anyone has a moment, this should fix adding static devices and device-groups.

However dynamic rules still aren’t saving. I’m trying to figure out why.

If there are lots of people waiting for the static fix we can get that pushed. otherwise we’ll wait until i’ve figured out dynamic too i guess.

Bruno-adi · 11 March 2021 10:18

Hello.
Thanks for the fix.

It works for me.

However no service is created, is this normal?

Simone_Spinelli · 21 April 2021 13:02

Same here… @Bruno-adi did you fix it?

Bruno-adi · 21 April 2021 13:23

I think so …
It’s kind of a trick, but it worked

Simone_Spinelli · 22 April 2021 08:42

It worked!
Thanks @Bruno-adi!

system · 25 October 2021 08:42

This topic was automatically closed 186 days after the last reply. New replies are no longer allowed.

Component	Version
LibreNMS	21.2.0-8-g3d5f4bdad
DB Schema	2021_02_21_203415_location_add_fixed_coordinates_flag (200)
PHP	7.4.3
Python	3.8.5
MySQL	10.3.25-MariaDB-0ubuntu0.20.04.1
RRDTool	1.7.2
SNMP	NET-SNMP 5.8