Error polling ports module. Check log file for more details

Hi everyone,

I’ve recently installed LibreNMS on both Ubuntu 22.04 and 24.04, but I’m encountering some unusual errors.

  1. Error in Polling Ports Module: I receive an error message, “Error polling ports module. Check log file for more details.” Upon checking the log file, I found this SQL error: SQLSTATE[22007]: Invalid datetime format: 1366 Incorrect string value: ‘\x96 glob…’ for column librenms

I’m unsure which settings to adjust to resolve this. I followed the LibreNMS documentation closely, so any insights into configuration tweaks would be appreciated.

  1. Blank Graphs for Certain Ports: Some ports display blank graphs in the performance section, although the real-time section shows data accurately. This issue doesn’t occur with every port; only certain ones on the same equipment are affected, so I can’t identify a clear pattern.

If anyone has encountered these issues or has ideas on how to troubleshoot, I’d appreciate your help!

librenms@x86-librenms-2:~$ ./validate.php

Component Version
LibreNMS 24.9.1-104-gabefe902d (2024-10-31T05:29:09+08:00)
DB Schema 2024_10_12_210114_custom_map_legend_colours (304)
PHP 8.3.6
Python 3.12.3
Database MariaDB 10.11.8-MariaDB-0ubuntu0.24.04.1
RRDTool 1.7.2
SNMP 5.9.4.pre2
===========================================

[OK] Composer Version: 2.8.2
[OK] Dependencies up-to-date.
[OK] Database connection successful
[OK] Database connection successful
[OK] Database Schema is current
[OK] SQL Server meets minimum requirements
[OK] lower_case_table_names is enabled
[OK] MySQL engine is optimal
[OK] Database and column collations are correct
[OK] Database schema correct
[OK] MySQL and PHP time match
[OK] Active pollers found
[OK] Dispatcher Service not detected
[OK] Locks are functional
[OK] Python poller wrapper is polling
[OK] Redis is unavailable
[OK] rrd_dir is writable
[OK] rrdtool version ok

I found it, it’s white space encoded in different format. Check description name. Make sure all the characters is recognized.
Consider it fixed!

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