JIRA Transport Integration

Feature Requests
1

Hi All,

Is anyone on here using the JIRA transport integration? It seem to open a JIRA ticket for every alert event and a separate JIRA ticket for each recovery event.

To compare - the email Transport integration in a firewall failover sent out 2 emails. One for the failover and one for the recovery.

In contrast the JIRA Transport integration opened up 8 JIRA tickets. 4 for the failover and 4 more for the recovery.

Any ideas on how to modify the transport so that this would work a bit more effectively? Has anyone modified it? Or is anyone using this Transport method and has some ideas? Thanks in advance.

2

Hi in order to close the ticket that it had created, Librenms should store Jira ticket ID somewhere so it knows which issue to close/resolve, and IMHO this is not feasible. So the best that can be done is to ignore the recovery and not to create a ticket for the recovery.