When it connects to our mail server and enters SMTP dialogue it’s HELO/EHLO is rejected because it does not comply with RFC2821:
2026-02-18 12:11:27 H=xxxxxxxxxx.tubby.org (netman) [xx.xx.xx.xx] rejected EHLO or HELO netman: Your HELO/EHLO greeting (netman) is a single word. According to RFC2821 you must use your fully-qualified domain-name. Please fix your configuration if you want to talk to us
I can’t see an obvious way to fix this in the system configuration.
When the SMTP connector/agent generates the HELO/EHLO string to send to the SMTP server it needs to use the contents of ‘hostname -f’ rather than just ‘hostname’.