Problem Oxidizade

Good evening,
Currently I am having a problem with oxidized, the application does not recognize me a computer which is above and has the ports of both telnet and ssh open when I do a status of the service on the server it throws me the following error:

Nov 03 18:38:46 librenms oxidized [3694087]: 10.254.253.6 raised EOFError (rescued IOError) with msg “end of file reached”
Nov 03 18:38:47 librenms oxidized [3694087]: /mpls-metropistas-arecibo-ramp.osnetpr.com status no_connection, retry attempt 5
Nov 03 18:38:47 librenms oxidized [3694087]: 10.254.253.6 raised EOFError (rescued IOError) with msg “end of file reached”
Nov 03 18:38:48 librenms oxidized [3694087]: /mpls-metropistas-arecibo-ramp.osnetpr.com status no_connection, retry attempt 6
Nov 03 18:38:48 librenms oxidized [3694087]: 10.254.253.6 raised EOFError (rescued IOError) with msg “end of file reached”
Nov 03 18:38:49 librenms oxidized [3694087]: /mpls-metropistas-arecibo-ramp.osnetpr.com status no_connection, retry attempt 7
Nov 03 18:38:49 librenms oxidized [3694087]: 10.254.253.6 raised EOFError (rescued IOError) with msg “end of file reached”
Nov 03 18:38:50 librenms oxidized [3694087]: /mpls-metropistas-arecibo-ramp.osnetpr.com status no_connection, retry attempt 8
Nov 03 18:38:50 librenms oxidized [3694087]: 10.254.253.6 raised EOFError (rescued IOError) with msg “end of file reached”
Nov 03 18:38:51 librenms oxidized [3694087]: /mpls-metropistas-arecibo-ramp.osnetpr.com status no_connection, retries exhausted, giving up

I have tried everything in my reasoning if someone has had the same problem and I manage to solve it, I would greatly appreciate his help.