Service alert recovery message problem

[Opensupport_it]

i’m using latest librenms/docker by crazy-max, container work perfectly.
i enable service menu for nagios-plugin, created rule as per official documentation
and create my personal alert template.

All work perfect but when service alert recovery the value[service_message] in template remain the nagios message of fail

it is normal behavior of service option? because i come from pure nagios-core and wanted to understand how it works here…

tnks

[laf]

Can you post your alert rule and template please so I can duplicate it?

[Opensupport_it]

my rule from official docs

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my simple template for testing

[Opensupport_it]

i add @if ($alert-> state !=0) for not show message when service recovery, but if you remove condition block value of service_message not change… and print service error status.

in pure nagios i see recovey plugin message of fault and recovery

sorry for my english

[laf]

Can you post the template as text so I can copy / paste please?

You’re English is great btw

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@if ($alert->state == 0) Recovered {{ $alert->hostname }} Time elapsed: {{ $alert->elapsed }} @endif
@if ($alert->state == 1) Critical {{ $alert->hostname }} @endif
Problem:
@foreach ($alert->faults as $key => $value)
#{{ $key }}: {{ $value[‘service_type’] }}
#Error Msg: {{ $value[‘service_message’] }}
@endforeach

i remove for you “if state” for show msg

[laf]

@Opensupport_it

#Error Msg: {{ $value[‘service_message’] }}

It’s because the data we store about the service isn’t live, it’s cached from when the fault was active.

Replace that line above with:

#Error Msg: {{ \App\Models\Service::find($value['service_id'])->service_message }}

A side note, I couldn’t get your template to work at all but that line above will give you what you need