[SOLVED] Poller: ERROR: Could not load or parse configuration, are PATHs correct?

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1

Hi,

after reboot all poller won’t work. When I try to start service wia systemd:
May 2 14:55:47 dss-p2 systemd[1]: Started LibreNMS SNMP Poller Service.
May 2 14:55:47 dss-p2 poller-service: INFO: Starting poller-service
May 2 14:55:47 dss-p2 poller-service: ERROR: Could not load or parse configuration, are PATHs correct?
May 2 14:55:47 dss-p2 systemd[1]: librenms-poller-service.service: Main process exited, code=exited, status=2/INVALIDARGUMENT
May 2 14:55:47 dss-p2 systemd[1]: librenms-poller-service.service: Unit entered failed state.
May 2 14:55:47 dss-p2 systemd[1]: librenms-poller-service.service: Failed with result ‘exit-code’.
May 2 14:55:49 dss-p2 systemd[1]: librenms-poller-service.service: Service hold-off time over, scheduling restart.
May 2 14:55:49 dss-p2 systemd[1]: Stopped LibreNMS SNMP Poller Service.
May 2 14:55:49 dss-p2 systemd[1]: Started LibreNMS SNMP Poller Service.
May 2 14:55:49 dss-p2 poller-service: INFO: Starting poller-service
May 2 14:55:49 dss-p2 poller-service: ERROR: Could not load or parse configuration, are PATHs correct?
May 2 14:55:49 dss-p2 systemd[1]: librenms-poller-service.service: Main process exited, code=exited, status=2/INVALIDARGUMENT
May 2 14:55:49 dss-p2 systemd[1]: librenms-poller-service.service: Unit entered failed state.
May 2 14:55:49 dss-p2 systemd[1]: librenms-poller-service.service: Failed with result ‘exit-code’.

now service flapping. Start and died in loop. Manual poller.php -h work.

====================================

Component Version
LibreNMS 1.39-5-gf568adf
DB Schema 249
PHP 7.0.28-0ubuntu0.16.04.1
MySQL 5.7.21-20-log
RRDTool 1.5.5
SNMP NET-SNMP 5.7.3

====================================

[OK] Composer Version: 1.6.4
[OK] Dependencies up-to-date.
[OK] Database connection successful
[OK] Database schema correct
[FAIL] The poller (dss-p1) has not completed within the last 5 minutes, check the cron job.
[FAIL] The poller (dss-p2) has not completed within the last 5 minutes, check the cron job.
[WARN] Some devices have not been polled in the last 5 minutes. You may have performance issues.

systemd service:
[Unit]
Description=LibreNMS SNMP Poller Service
After=network.target

[Service]
ExecStart=/opt/librenms/poller-service.py
WorkingDirectory=/opt/librenms
User=librenms
Group=librenms
RestartSec=2
Restart=always

[Install]
WantedBy=multi-user.target

Until reboot all works OK. Telnet to memcache and rrdcached works.
Please help - this is big system.

2

Sorry my fault. Typo in config.php

3

I’m having this same issue. May I ask where your typo was?

4

in my case different quota sign. “text” or ”text ”.

5

ugh. sadly the same here. Something changed my apostrophes to smart quotes somewhere along the way.

For anyone who stumbles on this in the future via googling:
Dispatcher service on RHEL 7 error with unable to read char from .env was NOT a permission, umask, etc thing for me, if config_to_json hits a smartquote, it returns the config to the script as ‘’. Thus a broken poller service. BLAH.

Also if you see a bunch of rrd faults in your logs, try manually compiling rrdtool to 1.7.2 (or to whatever the other pollers are using in a distributed poller setup).

Thanks for getting back to me quartist.